Answers
Frequently asked questions
Hours, payment, identification, parking and how delivery actually works. If your question is not here, the team will answer it.
General
What are your store hours?
ERBA Sawtelle is open 8AM - 10PM. ERBA West LA is open 8AM - 9:50PM.
At West LA the doors close at 9:50PM, last call is 9:55PM, and every transaction is finished by 10PM.
How old do I have to be?
Twenty-one with a valid government issued ID, or eighteen with a valid California medical recommendation. We check every time, including at the door for delivery.
What forms of identification do you accept?
Any valid, non-expired, government issued photo identification. A passport, a driver licence or a state ID card all work. We cannot accept an expired one, and we cannot accept a photograph of one.
What forms of payment do you accept in store?
Sawtelle takes cash and debit. West LA takes cash and debit card. Debit needs a four digit PIN and carries a $3 bank processing fee, which is the bank's, not ours. Call your bank if you have never set a PIN.
Is there an ATM on site?
Yes, in both rooms.
Do you have parking?
Yes. Both rooms have a lot with a limited number of spaces, and there is street parking nearby. Sawtelle also has valet.
Do you offer discounts?
There is a deal every day of the week, and the price on the menu already includes it. Members of the VIP list hear about drops and members-only pricing first.
I would like to work at ERBA. How do I apply?
Send us an application and we will come back to you.
Delivery and pickup
What are your delivery hours?
ERBA Sawtelle delivers 10AM - 8PM. ERBA West LA delivers 9AM - 9PM.
What are your curbside pickup hours?
ERBA Sawtelle: Coming soon. ERBA West LA: 9AM - 9:50PM.
Is there a delivery fee?
No. Delivery is free on orders over $30 and we do not add a service charge on top of it.
Which areas do you deliver to?
Most of the Westside. Enter your address at checkout and we confirm we can reach it before anything is charged.
How long does delivery take?
Forty-five to sixty minutes from checkout to your door on an average day. You get a link to follow the driver once the order is out.
What if I order outside delivery hours?
Nothing is lost. The order holds in the queue and goes out when delivery opens again.
What can I pay with on a delivery?
Cash, debit and credit. Debit needs a four digit PIN and carries the same $3 bank processing fee as in store.
Do drivers accept tips?
Yes, in cash or added to the card when they arrive. Drivers keep all of it.
I have a question about my order. Who do I call?
ERBA Sawtelle: 310-616-5140, 10AM - 8PM, or delivery@erbasawtelle.com.
ERBA West LA: 310-207-0997, 9AM - 9PM, or delivery@erbamarkets.com.
Products and compliance
Why does the THC number change between batches of the same product?
Because cannabis is a crop. Two harvests of one strain test differently, and the figure on the menu is the figure from the certificate of analysis for the batch on the shelf. It is the number, not a target.
Are your products lab tested?
Everything we sell is tested by a licensed California laboratory before it reaches the floor, as state law requires. Ask any budtender for the certificate of analysis on a specific batch.
Can I return something?
All sales are final, which is what state law requires of us. If a product is defective, call the room you bought it from the same day and we will make it right.
Proposition 65 warning
This product can expose you to chemicals including marijuana smoke, which is known to the State of California to cause cancer and reproductive harm.
What are your licence numbers?
ERBA Sawtelle: C10-0000626-LIC
ERBA West LA: C10-0000383-LIC